To ensure your email is answered in the quickest possible time, please read the information below to find out the most appropriate department to send your message to:
We try to answer all email communications in the quickest time possible but if you require an immediate response, particularly if you are contacting our customer care department, we would recommend calling us instead on 0844 557 6000.
Customer Care
Contact our customer care team on customercare@maplin.co.uk for any of the following.
- Order / Delivery Status
- Missing / Incorrect Items
- Faulty / Damaged Items
- Returns
- International Orders
If your query is particularly urgent, then please call our customer care department directly on 0844 557 6000 (National Rate). Mon - Fri: 8.30am to 8pm. Sat: 9am to 5pm.
Technical Support
Our technical support team can be contacted via technical@maplin.co.uk and would be happy to provide you with advice and assistance on the following:
- Product Request (’Do you do?’)
- Further Product Information
For advice over the telephone, please call one our experienced engineers on 0906 302 1353 (Calls are charged at 50p per minute from a BT landline). Mon - Fri: 9am to 6.00pm.
You may also wish to consult the manufacturers website before contacting our technical team.
Sales
For any sales queries, please email sales@maplin.co.uk regarding:
- Quotes / Proformas
- Bulk orders
You can also speak to our sales team by calling 0844 557 6000.
Web Team
The Maplin Web Team are responsible for site functionality, content and email newsletters. To contact the web team directly, please email webmaster@maplin.co.uk regarding any of the following.
- Using the website
- Registering / Logging on
- Vouchers
- Newsletters
- Payment Issues (Please provide an error code if specified)
- Paypal Issues
- General Feedback
- Basket / Checkout Issues (You can also use our live ‘Checkout Chat’ facility)
If you have any urgent problems while in the web site checkout, please call 0844 557 6000 for immediate assistance.
